This SLA covers Google Maps Platform (GMP), Google Cloud Platform (GCP) and Google Workspace.
Two hour best-effort SLA
- Woolpert has a best-effort service level agreement (SLA) to support our customers.
- Our standard is a 2 hour first response time during business hours.
- Unless otherwise stated, our business hours are 8:00AM-8:00PM US Eastern Time (UTC-4).
We also work hard to meet that SLA outside of business hours: email firstname.lastname@example.org to reach us and browse or search this web site.
If you need a firm commitment or contractual SLA please connect with our Customer Success team at CloudSuccess@woolpert.com to discuss options.