Dylan Thomas

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Activity overview

Latest activity by Dylan Thomas
  • Dylan Thomas created an article,

    Woolpert support service level agreement (SLA)

    This SLA covers Google Maps Platform (GMP), Google Cloud Platform (GCP) and Google Workspace. Two hour best-effort SLA Woolpert has a best-effort service level agreement (SLA) to support our custo...

  • Dylan Thomas created an article,

    Cybersecurity and Woolpert's role as a reseller

    Woolpert is an authorized reseller of several 3rd party products, such as Google Maps Platform (GMP). Because we are a reseller, we are occasionally asked by customers or prospects to complete cybe...

  • Dylan Thomas created an article,

    Announcing Beta support for WMS in STREAM:RASTER

    Beta Support for WMS The STREAM:RASTER team is pleased to announce BETA availability of Web Map Service (WMS) capabilities for all new and existing subscriptions. WMS is a longstanding and widely i...

  • Dylan Thomas created an article,

    How does SmartView Connect work with STREAM:RASTER?

    If you use Woolpert's SmartView Connect web tool, you may be wondering how it works with STREAM:RASTER, and if that changes any of your work flows. What are SmartView Connect and STREAM:RASTER? Sma...

  • Dylan Thomas created an article,

    STREAM:RASTER Service Level

    Service Level Woolpert makes reasonable commercial effort to provide the following Service Level Agreements (SLAs) to customers. Note that all SLAs are calculated on a monthly basis: Uptime of 95%...

  • Dylan Thomas created an article,

    Can I get notifications for new and updated articles?

    Follow new content The Follow button on help center Sections and Articles gives you the ability get notifications about fresh content on this site. For example, maybe you want an email every time w...

  • Dylan Thomas created an article,

    FAQ: How do I sign-in?

    Prerequisites How do I get an account on support.woolpert.io? First time sign in You got an account for https://support.woolpert.io and want to sign in for the first time. At this stage you have a ...

  • Dylan Thomas created an article,

    Signing in to support.woolpert.io

    So you contacted us and got an account on support.woolpert.io. Great! Now how do you access the additional content and ability to open a support ticket? Your Work Email Address is Key support.woolp...

  • Dylan Thomas created an article,

    How do I get an account on support.woolpert.io?

    There is some great public content on support.woolpert.io. Woolpert customers can get a support.woolpert.io account to access even more. Just send an email to CloudSuccess@woolpert.com requesting a...

  • Dylan Thomas created an article,

    Welcome to Woolpert Support

    You've found the Woolpert Innovation support portal. It's great to learn what Woolpert Innovation brings to you beyond just licensing software: 24x7 self-service tips for everyone, plus a rich--and...