Woolpert support service level agreement (SLA)

This SLA covers Google Maps Platform (GMP), Google Cloud Platform (GCP) and Google Workspace.

Two hour best-effort SLA

• Woolpert has a best-effort service level agreement (SLA) to support our customers.
• Our standard is a 2 hour first response time during business hours.
• Unless otherwise stated, our business hours are 8:00AM-8:00PM US Eastern Time (UTC-4).

Extended SLA

We also work hard to meet that SLA outside of business hours: email help@woolpert.io to reach us and browse or search this web site.

Committed SLA

If you need a firm commitment or contractual SLA please connect with our Customer Success team at cloudsuccess@woolpert.com to discuss options.