Potential for Change
STREAM:RASTER is currently in beta. Beta means that Woolpert may make changes to the public API that could affect some consumers. However, we take system stability seriously and will notify customers of any breaking changes.
During beta Woolpert make reasonable commercial effort to provide the following Service Level Agreements (SLAs) to customers. However, Woolpert does not warrant that we will meet these SLAs during beta. Note that all SLAs are calculated on a monthly basis:
- Uptime of 95% based on extended business hours.
- Woolpert has no control over the network or other system availability beyond our API front end. We monitor continuously, but customers may experience 'downtime' that is beyond Woolpert's control or influence. For example, if a customer's own internet connection is intermittent or down, that will not affect Woolpert's assessment of uptime. Customers should always open a support ticket in either case, so we can help diagnose the problem.
- Latency for tile delivery latency of 500ms at the 95th percentile.
- This is calculated from the time that Woolpert receives the request for a tile to the time it leaves our system. It cannot, by definition, include any inbound or outbound network or other latency incurred by customer or public network transmission during the roundtrip.
The SLAs may change once STREAM:RASTER is generally available (GA).